How a Logistics Platform Transformed Workforce Management Across 200 Locations with Digital Solutions

In this case study, we explore how Shipper, an Indonesian logistics and warehouse aggregator, overcame its challenges in workforce management across 200 locations. By partnering with Workmate, Shipper transformed its legacy attendance processes, achieving remarkable efficiency in payroll accuracy and workforce productivity. This transformation not only streamlined Shipper's operations but also set a new standard in managing large-scale, tech-enabled logistics workforces.

The Challenge 

Shipper, an emerging logistics and warehouse aggregator in Indonesia, was grappling with the complexities of managing a rapidly expanding workforce across over 200 locations. Initially, a patchwork of attendance tracking systems, including spreadsheets and fingerprint scanning, sufficed. However, as Shipper grew, these legacy methods became increasingly inadequate, leading to significant challenges:

Inefficient Attendance Tracking

The use of multiple systems led to inconsistencies and inefficiencies in tracking attendance, making it difficult to have a unified view of workforce productivity across different locations.

Complex Workforce Management

Shipper's growth brought about a surge in workforce size, adding layers of complexity in managing and measuring productivity. The diverse needs of their e-commerce SME clients further complicated this scenario.

Increased Administrative Burden

The HR team found themselves mired in time-consuming tasks like data entry and attendance reconciliation, detracting from their ability to focus on strategic HR functions.

Need for Scalable Solutions

As a tech-driven company aiming to digitize Indonesian logistics, Shipper recognized the necessity for a more streamlined, digital approach to workforce management that could support their scaling ambitions and provide clear visibility into each warehouse's productivity.

Confronted with these challenges, Shipper sought a solution that was not only easy to implement but also capable of adapting to their rapid growth and diverse operational needs.

The Business Impact

When Shipper partnered with Workmate, they experienced a significant transformation in managing their workforce. The centralization of time and attendance data led to a remarkable 87% reduction in the time needed for attendance approvals, streamlining a critical aspect of their operations. This efficiency was further underscored by a drastic drop in timesheet dispute rates, from 30% to less than 1%, indicating a substantial improvement in data accuracy and reliability.

As Workmate's solutions were progressively implemented across Shipper's locations, the company gained valuable insights into worker productivity and could effectively compare performance across different sites. This also provided Shipper with real-time visibility of headcount costs, a crucial factor for efficient budget management.

Within less than a year, the need for time-consuming reconciliation was completely eliminated, freeing Shipper's HR team to focus on other strategic areas of their rapidly growing business. The success of this partnership led to the adoption of Workmate's system in over 80 locations, benefiting more than 600 workers. This growing number is a testament to the system's effectiveness and Shipper's confidence in digital transformation as a means to scale their operations further.

Our Approach to Enhancing Shipper's Workforce Management

Collaborative Customization for Operational Excellence

Shipper and Workmate's teams joined forces to redesign workforce management processes. This collaboration focused on customizing a solution that would streamline Shipper's complex attendance tracking across multiple locations, ensuring it met both their operational needs and client requirements.

Efficient Digital Rollout in Pilot Locations

The initial implementation of Workmate's digital attendance system at two key locations served as a crucial testbed. This phase demonstrated how mobile-based clock-ins could replace outdated methods, offering Shipper a glimpse into the potential for widespread operational improvements.

Centralizing Attendance for Streamlined Management

Workmate's solution centralized attendance tracking, transforming a fragmented process into a cohesive, digital system. This shift not only simplified attendance management but also provided Shipper with a unified view of workforce productivity.

User-Friendly Onboarding and Continuous Enhancement

Recognizing the importance of ease of use, Workmate ensured a smooth transition to the new system with hands-on support and intuitive design. Continuous feedback led to rapid enhancements, further aligning the platform with Shipper's unique workflow requirements.

Scaling Success and Gaining Actionable Insights

As the digital attendance system expanded to more locations, Shipper experienced a significant boost in operational efficiency. This wider implementation provided them with actionable insights into workforce management, aiding in strategic decisions and setting the stage for further growth.